Through its partnership with QuadMed, the municipality expanded access to care, strengthened prevention, and achieved measurable improvements in engagement, satisfaction, and long-term employee health.
In 2021, a municipal employer partnered with QuadMed to bring convenient, high-quality primary care directly to its workforce through an onsite health center. The goal: improve access, strengthen prevention, and reduce long-term health care costs — all while creating a trusted, patient-centered experience for employees and their families.
Before partnering with QuadMed, employees faced barriers to accessing care, limited appointment availability, long wait times, and fragmented primary care relationships within the community. These challenges often led to delayed preventive services and underutilization of care.
The municipality sought a partner that could:
Transforming care through an onsite health center
QuadMed implemented a comprehensive onsite health center model staffed by dedicated primary care providers and care teams delivering preventive, acute, and chronic condition management services. The model combined convenient access, personalized care, and integrated population health programs — all designed to improve outcomes while controlling costs.
Over time, the municipality became a strong advocate for the onsite model, actively supporting engagement campaigns, participating in clinical improvement initiatives, and reinforcing the health center’s value across departments.
Since opening in 2020, the municipality’s health center has seen remarkable growth in utilization as employees and families build lasting relationships with their care teams.
Key results over four years include:
Participation continues to climb each year as awareness spreads and word of mouth reinforces the convenience, quality, and continuity of onsite care. This sustained growth and satisfaction reflect both employee confidence and the municipality’s commitment to creating a better health care experience for its workforce.
To build on this momentum, the municipality partnered with QuadMed to launch a “Lapsed Patient” campaign in Year 4 to re-engage members who hadn’t visited the health center in more than 18 months.
Utilizing targeted MyChart messages, members received personalized outreach with direct scheduling links — reducing barriers and prompting action.
This joint initiative reconnected employees with their primary care team, increased preventive service completion, and demonstrated how proactive, data-driven engagement can sustain participation and long-term relationships.
Through continuous collaboration between the municipality and QuadMed’s care team, the health center has achieved measurable improvements in preventive care participation and chronic condition management.
Chronic Care Management
This progress reflects improved identification and engagement of at-risk patients and the care team’s ability to manage complex needs onsite.
Preventive Care Progress
Enhanced access, trusted relationships, and targeted outreach have all contributed to higher screening rates and improved population health outcomes for the municipality’s employees.
A key success factor has been the municipality’s focus on coordinated, convenient care that keeps more services within the health center while ensuring smooth transitions when specialty care is needed.
Specialty Referral Management
This indicates that the municipality’s care team effectively manages most health needs onsite, reducing unnecessary external visits and supporting cost-effective, continuous care.
Onsite Pharmacy Integration
To strengthen continuity and improve medication adherence, the municipality partnered with QuadMed to implement onsite medication dispensing. Employees can fill prescriptions immediately after their appointments, reducing delays and improving adherence. This convenience has reinforced continuity between providers and patients while contributing to stronger chronic condition control and overall value for the organization.
Over four years, the municipality’s partnership with QuadMed has redefined what a better health care experience can look like for employees and their families.
By combining accessible, relationship-driven care with meaningful data and collaboration, the health center has become a trusted resource — improving outcomes, strengthening engagement, and delivering measurable value.
With a sustained ROI of 1.5 and continued growth in utilization, this partnership demonstrates how doing the right thing for employees also drives results for employers.
Together, QuadMed and the municipality are creating the better health care experience employees deserve — one built on trust, prevention, and the power of relationships.
Learn more about how we can achieve these results for your population.