How a purpose-built onsite primary care model outperformed traditional community access and created measurable value for employees and their employer, all within the first nine months.
When a municipality partnered with QuadMed, the goal extended beyond simply opening a new place to receive care. Together, the organizations designed and launched a purpose-built health center focused on improving access to care, creating stronger patient relationships and providing a better healthcare experience for employees and their families.
From facility planning and implementation through activation and ongoing engagement, QuadMed delivered a fully operational health center that rapidly achieved strong utilization and exceptional member satisfaction during its first nine months of operation.
Soon after opening, the health center quickly became the preferred source of care. Engagement metrics substantially exceeded QuadMed’s broader book-of-business benchmarks.
Nationally, patients wait an average of 31 days for a new physician appointment across specialties and 23.5 days for family medicine alone:
National average: new physician appointment
31 days
National average: family medicine appointment
23.5 days
The health center changed that equation for members:
Health center: Third Next Available
6.7 days
National benchmarks: AMN Healthcare 2025 national survey of physician appointment wait times.
acute appointments same/next day
average waiting room time
days avg. provider response to MyChart messages
Rather than simply providing episodic care, QuadMed focused on helping employees establish long-term relationships with a primary care provider. By year-end:
Five targeted Epic outreach campaigns encouraged preventive care: breast, cervical, and colorectal cancer screening, A1C outreach, and flu vaccination.
members reached
conversions
conversion rate
The health center quickly evolved beyond treating acute illnesses. Launch-year clinical accomplishments included:
Primary care also demonstrated strong management of chronic disease while maintaining relatively low specialty referral utilization.
specialty referral rate
referral completion
generic prescribing
chronic condition patients managed
net promoter score
quality of care rating
would recommend provider
“I have never had this quality of care before from any health center or hospital.”
– Municipality Member
“No wait time, convenient location and hours. Such a benefit to employees.”
– Municipality Member
“[My provider] took time to get to know me. I didn’t feel rushed at all.”
– Municipality Member
Even during its first partial year of operation, the health center demonstrated measurable financial value. Most notably, members engaged with a QuadMed primary care provider generated 35% lower medical and pharmacy costs per member per year than other members.
(April–december)
other members
QuadMed PCP members
35% lower cost per member per year
The municipality partnership illustrates what happens when employers move beyond traditional healthcare purchasing toward an integrated primary care strategy. In fewer than nine months, the partnership opened and operationalized a new employer-sponsored health center, established hundreds of new primary care relationships, achieved industry-leading patient satisfaction, delivered dramatically faster access than community primary care, engaged members through digital outreach, and began generating measurable healthcare savings.
Contact us to discuss what a high-performing QuadMed health center can do for your workforce.