See how QuadMed’s Epic Gold Stars recognition reflects a connected primary care model built to improve employee health outcomes and lower total cost of care for employers.
For HR leaders, benefits brokers, and other employer healthcare decision-makers, the pressure is constant: improve employee health outcomes without adding cost or complexity to your benefits strategy. At Epic UGM 2026, QuadMed leaders shared the story behind a result that speaks directly to that pressure: a 10 out of 10 configuration score and a 9 out of 10 usage score in Epic’s 2026 Gold Stars program, placing QuadMed in the top 8% of Epic organizations worldwide for configuration and the top 1% for usage, one of only eight organizations to reach that usage level.
That recognition made headlines. What the session at UGM explained was how QuadMed got there, and why the path matters as much as the outcome for the employers and members QuadMed serves.
A high Gold Stars score means QuadMed is not just using Epic’s electronic health record, it is using nearly all of what Epic offers and using it consistently across every health center. For employers evaluating employer-sponsored primary care options, that translates directly into value: whole-person care that stays connected across primary care, behavioral health, occupational health, referrals, and pharmacy, so members are not asked to repeat their history at every visit, and so HR and benefits teams get a clearer, more complete picture of workforce health outcomes.
Getting there required QuadMed to rebuild how it decides what work gets done at all. Instead of the loudest request or the newest idea winning the day, QuadMed built one enterprise conversation where executive leadership, operations, clinical leadership, and IT evaluate every request through the same lens: does this create real value, and who benefits?
One of the more unexpected shifts in that process came from Gold Stars itself. Rather than treating it as a score to chase, QuadMed began treating it as a way to identify proven Epic capabilities before members or employers ever had to ask for them. The team made Gold Stars an organizational KPI with visible executive support and asked a different question about every capability Epic recommended: would this improve the experience for our members, our providers, and the employers who trust us with their teams’ care?
That mindset shift is what moved the needle from a Gold Stars 4 a few years ago to today’s 10 and 9. It also meant providers spent less time navigating disconnected systems and more time with the people in front of them, and it meant employers got the benefit of a connected digital health platform.
“Gold Stars matter because they measure whether technology has been translated into meaningful, consistent use, not just whether it’s been installed,” said Ed Godin, Chief Technical Officer and executive sponsor for QuadMed’s Epic platform. “Our scores reflect the commitment of our clinical and operational teams to using that technology every day, and they validate that our investments are producing real capabilities, not just adding more technology.”
Getting there required QuadMed to rebuild how it decides what work gets done at all. Instead of the loudest request or the newest idea winning the day, QuadMed built one enterprise conversation where executive leadership, operations, clinical leadership, and IT evaluate every request through the same lens: does this create real value, and who benefits?
This operating model is what sits behind the outcomes employers and brokers experience when they partner with QuadMed: fewer gaps in care as members move between services, faster and more informed decisions from providers who have the full picture, and a primary care experience that reflects the same investment in healthcare technology and interoperability found at the nation’s leading health systems, built specifically for the employer-sponsored healthcare model. For employers focused on total cost of care, that connected approach is designed to reduce duplicate testing, catch health risks earlier, and keep employees engaged in their own care, all factors that influence healthcare spend and workforce productivity.
As QuadMed’s leaders put it at UGM, the goal was never a better score. It was a better way to intentionally choose the work that creates the greatest value for the members and employers QuadMed serves.
Curious how connected technology translates into better care for your team? Let’s talk about what QuadMed’s Epic capabilities look like in practice for your workforce