QuadMed at Epic UGM 2025: Turning AI Innovation into a Better Health Care Experience

Turning Epic’s next wave of AI innovation into real-world impact

Epic UGM 2025 carried a sci-fi theme — and fittingly so. The energy this year made it clear: AI in health care is no longer science fiction. It has landed, and it’s transforming the way care is delivered, experienced, and supported.

At QuadMed, we view UGM as more than a conference. It’s where the future of health care comes into focus — and where we see how Epic’s innovation connects to our story as a health care experience company. The insights we gain here help us bring new capabilities back to our care teams, our members, and our clients — always with the goal of making the health care experience smarter, more seamless, and more connected.

Key Takeaways from the AI Highlights at Epic UGM 2025

1. AI Charting: Ambient Scribing Comes of Age

All eyes were on Epic’s announcement of a native AI charting solution, developed in partnership with Microsoft’s Dragon Ambient AI technology. Expected in early 2026, this tool aims to move beyond transcription by creating complete visit documentation directly within Epic.

Epic also shared that more than 75% of health systems are already using generative AI in real workflows — proof that these tools have moved beyond novelty and are delivering meaningful value today.

Why it matters for QuadMed: Epic’s new charting solution will streamline provider workflows, simplify data capture, and speed access to information — giving providers more time with members, improving consistency in documentation, and enhancing the care experience through faster responses and auto-reminders.

2. AI Agents and Assistants: Expanding the Digital Colleague Concept

Epic described the next arc of generative AI as agents — tools that will act as true digital colleagues. These agents are designed to process multimodal data — voice, text, genomics, diagnostics, device data, and more — while interacting directly with users to share insights, provide guidance, and encourage action toward a prescribed goal. Epic identified three cleverly named agents to support the various Epic users:

  • Art (clinician support): AI summaries, decision support, digital colleague functionality.
  • Emmie (patient support): proactive outreach, scheduling, billing, and future voice agents.
  • Penny (RCM support): denial appeals, autonomous coding, claims automation.

Why it matters for QuadMed: These agents and assistants can create efficiencies at every level — from front-line providers to patient engagement to revenue cycle. For QuadMed, that means less friction for care teams, easier access for members, and stronger ROI for clients.

3. Cosmos AI: Turning Scale into Insight

Epic also highlighted Cosmos AI, a large language model trained on 16 billion deidentified encounters and 300 million unique patients. Early tests show it outperforms many existing predictive models, with applications ranging from disease risk prediction to validating AI outputs against real-world evidence.

Why it matters for QuadMed: While we already use Cosmos today to inform population health, the addition of Cosmos AI takes this to another level — enhancing our ability to generate insights, act on real-world evidence, and ensure our care teams can deliver earlier, more personalized interventions for our members.

Where QuadMed Sees Opportunity

We see Epic’s advances not as abstract technology, but as tools we can leverage to deliver a better health care experience for those we serve:

  • For care teams: more time with patients, less time on administrative tasks.
  • For members: easier access, personalized insights, and a more connected care journey.
  • For clients: stronger ROI through improved efficiency, healthier employees, and reduced costs.

Epic’s investments in AI and innovation reinforce what we already believe: technology is not a support system. It’s a strategic driver. And when optimized thoughtfully, it becomes a multiplier for the patient-centered care that defines QuadMed.

The Bottom Line

UGM 2025 reminded us that the future of health care isn’t about gadgets, buzzwords, or hype. It’s about how technology can empower people — care teams, members, and clients alike.

At this year’s UGM, QuadMed was recognized in Epic’s Gold Stars program with 9 Stars for configuration and 8 Stars for utilization. What matters most is that our high utilization puts us in the top 3% of Epic users nationwide — showing that we’re not just installing tools, but actively using them to improve care, streamline workflows, and create a better health care experience.

And with so much opportunity ahead, we’re excited to turn the innovations highlighted at UGM into action — delivering tangible outcomes for the people we serve.

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